SHIPPING COSTS & DELIVERY TIME

PasioOnline uses many different shipping methods and no less than 3 different couriers to deliver your parcels: PostNL , DHL Parcel as well as DPD in order to accommodate the various wishes from our customers.

On this page you can find all information we deem useful for you to know about the various shipping methods and delivery time.

PostNL is used for both domestic and international shipping. Small parcels that fit through the letter box or large ones. Delivery happens at your home, at work, or a special pick up location either in daytime or at night.
Abroad delivery happens at the location you indicated. 
DPD  is a very cost-economic pick-up service, which is available for a growing amount of European countries. In some cases, it's also more economical than DHL Parcel and faster, too.
For inside the NLs, the lowest shipping rate we offer is for delivery to a DPD pick-up location.
DHL Parcel is specifically meant for international delivery to a home address.

When you wish to pick up your parcel, we will manually choose a location that is nearest to your home address. With equal distance, we will pick the one with the most convenient opening hours.  
Once a selection is made, we will add the pick-up location to your address profile in order to speed up future orders. You may also make a request for a specific location.

Contact us when you want us to ship an order to a country that is not listed.

Once your parcel has been sent away, you will receive an email from us as well as from the courier service with a clickable tracking code.
When you opted for pick-up delivery, you will receive another email once your parcel arrives at the delivery location. 


PostNL

PostNL

Domestic shipping at PostNL is limited to 30kg for a parcel. 

Below follows a table with the shipping rates of PostNL for most European countries based in the 'all-in' shipping method, which implies your parcel will receive a tracking number and is insured against loss.

By default, the standard shipping option implies that your parcel can be accepted by the neighbours too, upon which you should receive a note indicating where it was dropped off.
When you are rarely at home, and don't like using another address from friends or work, you can also use the option to have your parcel dropped off at the pick-up location.
If you didn't indicate a preference in the comments field, we will find you a suitable location and add this address to your user account for future use. 

Within the Netherlands, we recommend you to choose a PostNL-pick-up location when it is very warm and you are buying probiotics, unless you are certain to be at home when your order is being delivered.  
Another option is to have your parcel dropped off at night for a small extra fee. 
Take notice: when you select evening delivery, this means that whenever you order at Friday night, the earliest delivery will be Tuesday evening. 

NL
EURO1
EURO3 /ROW

starts at €3,50

starts at €7,50

starts at €22

  • lowest rate of €3,50 is for parcel envelopes
  • rate for regular parcels starts at €4,75
  • additional services cost  more, e.g. for evening delivery at home
  • Belgium €7,50
  • Germany €7,50
  • Luxembourg €11,50
  • Austria €14
  • Denmark €15
  • France/ UK €16
  • Italy/Sweden €17,50
  • CZ/SK/Poland/Hungary €20
  • Spain €21,50
  • Greece €22
  • Turkey and most non-EC countries €22
  • Baltic States €35
  • Portugal €38
  • Ireland €40
  • free  >€30
  • other thypes of 
    delivery >€75
  • €6 discount >€75
  • €6 less  >€75

 


DPD

DPD

When you choose DPD you can have your parcel delivered at a DPD-pick-up location in the Netherlands (0-10kg) or to a growing number of countries as well as to your home-address when pick-up locations aren't available.

Wij will select the nearest DPD-location for you. When in doubt, e.g. when the pick-up location is further than 5km away, we will contact you. The prices listed below are valid for a parcel up to 10kg.

zone

country

DPD
(envelope)
DPD
(0-10kg)
over €75

EU0

Netherlands

n/a

€4+

FREE!

EU1

Austria, Belgium, Denmark
France, Germany
Great Britain, Luxembourg

€6

€9+

€3+

EU1

Czech Republic
Hungary, Poland

€6

€11

€5

EU2

Estonia, Finland, Latvia
Lithuania, Portugal (except Madeira)
Spain, Sweden

€10,50

€18+

€12+

EU2

Bulgaria, Croatia, Ireland
Italy, Romania
Slovenia, Slovakia

€10,50

€19,50

€13,50


DHL Parcel

DHL

When you choose DHL Parcel you can have your parcel delivered to your own address in many different countries.
The rates given below are for parcels up to 2kg. 
For a limited amount of products, delivery is possible as an envelope, and rates are lower again.

zone

country

DHL
(0-2kg)
over €75

EU1

Finland, Ireland, Italy
Portugal (except Madeira),
Spain, Sweden

€12

€6

EU2

Bosnia, Croatia, Cyprus
Estonia, Greece, Latvia
Slovenia, Slovakia

€16

€10

 


KIALA/UPS

KIALA was a very succesful concept of point-to-point delivery which has the advantage of low costs and flexibility for customers to pick up a parcel at a time that is more convenient to them, rather than stay at home and wait in vain as delivery may be delayed due to unforeseen circumstances.
UPS (United Parcel Service) acquired KIALA a few years ago and expanded the point-to-point delivery to more countries over time.  Unfortunately rates have more than doubled while creating an address label takes much longer than before. 
For these two reasons we are ceasing the use of this delivery service and use DPD instead.



DELIVERY TIME

The next table gives predicted delivery time as suggested by the parcel carriers PostNL, DPD and DHL in work days.
PostNL shipments are shipped from Monday to Friday at 16:00 hr and as of mid-April 2017 also on Saturday at 13:00uur. 
DPD  shipments are shipped from Monday - Friday at 10:00 hr, therefore cut-off time for last order is midnight!
DHL parcel shipments are shipped Tuesday - Friday at 15:00 hr (NOT on Monday!).
Please take notice that delivery time as listed below for DHL Parcel is mostly extended by another 2-4 days for the time needed in between NLs and the first sorting center in Germany as this is DHL's economical shipping service and NOT the express service.

country

delivery
PostNL
delivery
DPD
(+1d)
delivery
DHL Parcel
(+3d)

Netherlands

1-2

1-2

3

Belgium

1-2

 1-2

5+3

Germany

2-3

 1-2

4-5+3

Luxembourg

1-2

 1-2

5-6+3

Austria

2-4

 2-3

5+3

Denmark

2-3

 2-3

5-6+3

France

2-3

 3-4

6+3

United Kingdom

2-3

 3-4

5-6+3

Italy

3-5

3-4

6+3

Sweden

2-4

3-5

6+3

Spain

3-5

3-4

7-8+3

Croatia

4-7

5-6

7+3

Czech Republic

3-5

 3-4

5-6+3

Poland

3-5

3-4

5-6+3

Slovakia

3-5

3-4

6+3

Slovenia

3-6

 3-4

6+3

Hungary

3-5

 3-4

7+3

Finland

3-5

3-6

7+3

Bulgaria

4-7

 4-5

8-10+3

Romania 4-7 4-5 9-11+3
Estonia 4-6 4-5 7-9+3
Latvia 4-6 4-5 6-8+3
Lithuania 4-6 3-4 7-9+3

Portugal 

4-6

4-5

7-8+3

Ireland

2-4

 4-5

6-7+3

Norway

4-7

 n/a

7-8+3

Switzerland 4-7  n/a 5+3

Greece

4-7

 n/a

7-8+3

rest of Europe

4-9

 n/a

5-12+3

 


HOLIDAYS

Finally an overview of the holidays in 2018 on which orders will not be shipped by Pasio, including those that by coincidence, happen in a weekend. 

 

no or limited shipping
2018

New Year

Monday January 1

Good Friday

 Friday March 30

Easter Monday

 Monday April 2

King's Day

Friday April 27

Liberation Day

 Saturday May 5

Ascension Day

 Thursday May 10

Whitsun Monday

 Monday May 21

Christmas

 Tuesday December 25

Boxing Day

 Wednesday December 26

New Year's Eve

 Monday December 31